SHIPPING POLICIES

We primarily ship via the following couriers.

In addition our manufacturers often have special arrangements and discounts with other professional carriers. Please remember, you are our customer and you are important to us. We are here to help you. In the unlikely event there is a problem with shipping, please make notations on the bill of laden as outlined below, then please call us immediately at 707-542-8254 so we may monitor the situation and offer you our expertise assistance.

Receiving Shipments: You must arrange to inspect and sign for your shipment upon delivery. No exceptions.

Ground and Air Shipments: All shipping & handling fees quoted on our site are for the lower 48 states within the continental US. If your address is out side of the lower 48 states or to remote locations, their may be additional fees that apply.  To prevent fraud we are only allowed to ship to your billing address on file with your credit card company. If you want to ship to an address different than the credit card billing address you have on file, you need to contact your credit card company and notify them you want them to add and approve an alternative shipping address. You can accomplish this quickly and easily by using the credit card customer service telephone number on the back of your card. Once you do this you must provide us with the credit card customer service telephone number so that we may verify the transaction and billing/shipping addresses on record. We do not ship COD under any circumstances.

Damaged Merchandise in Transit: Claims for damage are different with UPS, FedEx and truck freight "LTL" (Less Than Truck Load) Carriers.

When any carrier delivers a shipment to you, you are required to inspect the package and its contents, and then sign the receipt. Be sure you receive the number of cartons you sign for. Inspect each box for signs of damage; look for crushed, torn, open, or unsealed tape, etc. Note all carton damage or shortage on the bill of laden before signing.

Do not accept any damaged goods. Notify the carrier’s main office immediately of damage. In the above situations the damage must be noted on the bill of laden by the customer and confirmed in writing by the delivery driver so that all involved parties may avoid problems and unnecessary charges and we all receive the utmost co-operation in resolving the situation. Make a copy of the paperwork before the driver leaves.

Responsibilities: Inspecting the shipment is the responsibility of the customer. Immediately filing a claim with the carrier is the responsibility of the customer. We are not responsible for freight damage and can not file a claim for you. Manufacturers are not responsible for freight damage, they will not pay for freight damage and they will not send free replacement parts to replace parts damaged by the carrier. Freight damage is the responsibility of the carrier.

For UPS or FedEx act as follows: If the package is obviously damaged, you can refuse delivery. Please call UPS or FedEx immediately so they can initiate the replacement process. Any damage found after opening your boxes and examining the merchandise must be reported to UPS or FedEx  and us within two (2) business days to expedite the replacement process.

For LTL Carriers (Truck Freight) act as follows: Before signing for delivery, inspect each carton carefully for signs of damage. If you find any damage (crushed, torn, open, unsealed tape or if damaged in any way) it must be noted by you on the freight bill "at the time of delivery". If damage to the merchandise is severe, you must refuse delivery. Do not accept any damaged goods. In this situation the damage must be noted on the bill of laden by the customer and confirmed in writing by the delivery driver so that all involved parties may avoid problems and unnecessary charges and we all receive the utmost co-operation in resolving the situation. Freight damaged items so noted at "time of delivery" will be replaced or repaired by the Carrier (LTL Carriers reserve the right to repair or replace) at no charge to the customer by the LTL Carrier. Contact the LTL Carrier terminal and advise of the noted damage at time of delivery. They will give you instructions on inspection and filing your claim. If you accept damaged shipment(s) you will have all responsibility to make a claim with the trucking company. We can not make the claim for you nor take responsibility for the damage.

Concealed Damage Claim: If there is no visible or obvious damage (the carton appears acceptable at delivery and no damage is noted on delivery receipt), but you discover broken or damaged items after opening, call the LTL Carrier immediately but no later than two (2) business days of receipt for instructions in placing a Concealed Damage Claim. Typically, a LTL Carrier will not give you 100% replacement value when filing a concealed damage claim and we will not assume the difference. "You", not United Generator LLC, are responsible for verifying the condition of your merchandise upon receipt. Please inspect it carefully for shipping/handling damage prior to signing the delivery receipt. United Generator LLC will not be responsible for concealed freight damage.

LTL Carrier freight claims are paid directly to you, the consignee, all claims for damage or loss must be filed with the LTL Carrier. The name, address and phone number of the LTL Carrier is on the bill of lading given to you at the time of delivery. If the information is not there, request if from the driver or call your local phone directory operator for the information.

To protect yourself if you receive damaged merchandise, always keep the shipping cartons until your claim has been acknowledged and settled by the shipper. It is also a good idea to keep a detailed list of the damage and other documentation for your own file. If you accept damaged merchandise, the shipper has the right to inspect the merchandise and original shipping cartons before processing your claim.

For additional details regarding our shipping and store policies please review our Store Policy link.

To Order Call 707-542-8254 or email sales@unitedgenerator.com