Specializing in custom built off the grid generator applications.
Need help? 707-542-8254

Store Policy
Store Policies and Warranty Information last updated 1-1-2018
This is the web site of United Generator LLC a.k.a. www.UnitedGenerator.com
Our postal address is:
United Generator LLC 
1964 Respite Pl
Santa Rosa, CA 95403
We can be reached via e-mail: at policy@unitedgenerator.com
or you can reach us by telephone at 707-542-8254.

Our Commitment to You: We do not raise our prices during emergencies. Everyone pays the same price. We will earn a reasonable profit by providing you with a superior product and outstanding service. We like our line of business and we develop satisfied repeat customers. If we make a mistake we will do everything in our power to correct it and gain your confidence. We are here to serve you.
You, Your and Us: In this policy We refer to You several times. You and Your refers to You as the customer. United Generator, United Generator LLC, UnitedGenerator.com and We refer to Us.
Ordering: You may order online thru our secure website, via fax, email or over the phone by calling us at 707-542-8254. The preferred method is thru our secure website.
Sales Tax: We are not required to collect sales or use tax on deliveries within the US, except in California. For customers in California, all applicable taxes will be added to your order. To satisfy consumer reporting rules, if you are a reseller in California, you must provide the correct forms to us before the State tax is removed from your order.

Price Changes: We reserve the right to change pricing at any time without notice, we try to keep everything up to date but this is not always possible. We reserve the right to cancel or reject any sale at any time. We also reserve the right to refuse the sale of a product at the listed price when a price increase occurs to us from our suppliers or shippers. If we discover cost increases to us that prevent us from fulfilling an order we will notify you immediately and try to work out a compromise with you. We want you to be happy and to receive a fair deal. If we cannot work out a compromise on price changes we may elect refund your payment in the same manner received.

Order Mistakes Made by Us: Call us immediately with a description of the issue and we will make arrangements for pick-up and then ship a replacement of the correct item at our expense.

Order Mistakes Made by You: If you order the Wrong Part, Parts or Assemblies, you will be responsible for the Freight both ways and your order will be assessed a 20% restocking fee. If you order thru the website to pay a lesser amount after receiving a higher quote via email or fax you will be responsible for the Freight both ways and your order will be assessed a 20% restocking/cancellation fee on cancelled orders. Any Part, Parts or Assembly used, installed or in some cases unpackaged or opened cannot be returned. To return merchandise, you must first contact us at 707-542-8254 for the RA # and the correct return address.

As Is, Not Returnable, Used, Phase Out, Custom Built, Modified, One Off and Reconditioned Items All As Is, Not Returnable, Used, Phase Out, Custom Built, Modified, One Off and Reconditioned Orders are Final Sales. There will be no cancellations, returns, credits, replacements or exchanges. If these items are damaged in shipping it is the customer’s responsibility to make a claim with the freight carrier. United Generator is not responsible for damage to products during shipping or delays of delivery under any circumstances.

Special Orders and Custom Builds: All Special Orders and Custom Builds are Final Sales. A Special Order or Custom Build is anything that is designed to fit a specific application or built to fulfill an order. Special Order items may take more time for delivery than quoted and the delivery time is determined by the manufacturer and the freight carrier and is not under our control. Products ordered during an emergency such as tornados, floods, hurricanes, forest fires, power outages, ice storms and other disasters are in short supply and are not cancelable or returnable under any circumstances. Special orders, custom built, control modules, auto start modules, electronic items, parts and reconditioned units are final sales and non-returnable.

Canceled Order: If after you place your order and you decide to cancel your order we will gladly do so and your order will be assessed a 20% cancellation fee. We understand that things change. To cancel, you must notify us no later than the next business day after placing your order so we may try to stop the delivery truck from being loaded. We process orders quickly. If you paid by credit card any fees the processor charged us for the credit card transaction will be deducted from your transaction and refund. Charges for cancelled orders over $5,000.00 will be determined at time of cancellation. If the order has shipped it is not cancelable without paying a 25% cancellation/restocking fee to us, plus return shipping (paid by you) and any additional fees, if any, that may be charged by the manufacturer. No first time outbound freight will be refunded. If the manufacturer does not consent to the cancellation then the sale amount will be due in full even if you refuse the shipment. All storage fees incurred due to cancellation or refusal of delivery will be the customer’s responsibility and deducted from any refund. The minimum storage fee is $15.00 per day.

Disputed Purchases aka Chargeback’s: If a customer disputes a charge to their credit card company for services or products purchased from United Generator extra processing fees are charged to United Generator known as "chargeback fees". These fees are a result of a disputed sale and can only be initiated by the cardholder filing a complaint. The processors will not waive or refund the chargeback fees regardless of the situation or who might be at fault. If the credit card companies and processing companies find at a later date that there was no wrong doing on United Generator's part then we will hold the customer responsible for reimbursing United Generator for these fees and cost of collection. If you are unhappy with a sale please make an attempt by email or written letter sent via fax or certified mail (no phone calls) prior to filing a stop payment to avoid this situation. We make every attempt to make sure our customers are satisfied and we feel we can work out any problem prior to incurring unnecessary expenses. Unfortunately some consumers make fraudulent claims in an attempt to pay lower prices for products and services and we all suffer. By preventing fraud we are able to give our customers the lowest prices while maintaining our profits. Instances of fraud will be prosecuted to the full extent of the law.

Defective Merchandise: If you think you have defective merchandise (this means it does not work properly), please call the manufacturer directly. Most manufacturers view defective merchandise as a warranty claim and will usually either repair or replace the merchandise. Policies may vary from manufacturer to manufacturer.

Suitability: We cannot guarantee compatibility or suitability of products sold for your particular situation. Every effort is made by us to recommend those products best suited for your described needs. Sometimes however this is difficult to accomplish over the phone or internet and for that reason the customer is responsible to fully research compatibility and suitability prior to purchase. Compatibility and suitability is the customer’s responsibility. All information presented in our web site is based on data believed to be reliable. It is offered for evaluation and comparison, but is not to be considered a warranty of any kind. United Generator shall in no event be responsible for consequential damages of any nature or amount for any reason. Determination of suitability of product for uses and applications contemplated by purchaser shall be the sole responsibility of purchaser.

Installations, service, repairs and delays: United Generator and or its subcontractors are not responsible for damages or lose due to improper installation, service, repairs or delays. Customer agrees to indemnify United Generator from all claims. 

Permitting Service: occasionally we provide permitting service. This involves identifying the generator, filling out CARB applications, submitting paperwork to the state of California CARB California Air Resources Board accompanied with the required “permit to operate” fees. We charge an agreed upon administration fee for this service before we start the process – these administration fees are nonrefundable whether the permit is successful or not. The customer deposit(s) additional funds with us for the “permit to operate” cost. If the “permit to operate” is unsuccessful the green sticker permit fee is partially refundable less costs to be determined by us. Some jobs are much more time consuming and difficult than others – refunds will be based upon this factor – maximum “permit to operate” deposit refunds will be no greater than 90%. If a temporary “permit to operate” is awarded on non-qualifying generators, due to their failure to meet current regulations, then a minimum of 50% of the deposited fees shall be due to United Generator.

Warranty: All merchandise sold by United Generator LLC is warranted by the manufacturer not United Generator LLC. Seller makes no warranty, expressed or implied, concerning any product, the merchantability or fitness thereof. Warranty claims must be made directly with the manufacturer by the customer.

Conflicting Policy Statements: In the event of conflicting policy statements of United Generator the most restrictive versions shall apply.

Legal Venue Agreement: Purchase of any product from United Generator constitutes purchaser's acceptance of our stated policies and subject’s purchaser to its contents. This includes but is not limited to all sales and installations, including by phone, email, text messaging, wire, telegram, US Mail, direct in person, third party and out of State. Any purchaser of merchandise from United Generator pursuant to this Internet advertisement agrees that any and all legal claims and controversies regarding the sale of merchandise to said purchaser(s) shall be settled by binding arbitration. Either party may initiate arbitration which will take place in the county of Sonoma, State of California under the rules established by the American Arbitration Association. If either party refuses arbitration the other party may start litigation in the appropriate court in the County of Sonoma in the State of California. The court or arbitrator hearing the matter shall apply all applicable laws and the policies of United Generator of which the most restrictive versions shall apply. The prevailing party shall be entitled to reasonable attorney fees, court cost and cost of collection.

Customer Purchase Agreement: United Generator LLC reserves the right to refuse the sale of any product for any reason to anyone at any time.

United Generator LLC reserves the right to change this policy at any time without notice to anyone. If our Policies and Practices change at some time in the future we will post the policy changes to our web site.
If you feel that this site is not following its stated policies, you may contact us at the below email address.
We can be reached via e-mail: at policy@unitedgenerator.com